Before you check out

Questions about your flower order

A few practical answers about delivery, freshness, and how we prepare your bouquet before it leaves the studio.

How far in advance should I place my order?

For same-day delivery, place your order before 1:00 PM on the day you need it. For wedding or event arrangements, we recommend booking at least two weeks ahead so we can source the right seasonal stems and confirm the design with you.

Can I request a specific flower or color palette?

Absolutely. When you add a note to your cart, tell us the occasion and any flowers you have in mind. We'll do our best to match your request with what's in season locally. If a stem isn't available, we'll choose a similar texture or tone and let you know before delivery.

How do you keep flowers fresh during delivery?

Each bouquet is hand-tied, wrapped in water-soaked cotton, and placed in eco-friendly packaging that protects the stems during transit. Our couriers deliver within a few hours of the arrangement being finished, so your flowers arrive looking just as they did in the studio.

What if the recipient isn't home when I order?

Our courier will leave the bouquet in a shaded spot near the door and send a photo confirmation. If you'd prefer a signature on delivery, just mention it in the order notes and we'll arrange that instead.

Do you offer a flower subscription for regular deliveries?

Yes. Weekly and bi-weekly subscriptions are available for homes and offices. Each delivery is designed around what's fresh that week, so you'll get a different arrangement every time. You can pause or adjust the schedule anytime from your account.

How should I care for my bouquet once it arrives?

Every order includes a simple care guide. Trim the stems at an angle, place them in clean water, and keep them away from direct sunlight and fruit bowls. With a little attention, most arrangements stay vibrant for a week or more.

Need more details before you finish your order? Reach out to our studio and we'll help you choose the right arrangement.

Your floral request

Review your selection before we begin

Here is a summary of the pieces you have chosen, along with the details we need to prepare and deliver your order. Please confirm everything is correct so our florists can start working on your arrangement.

Selected items

Hand-Tied Garden Bouquet

Seasonal blooms, wrapped in kraft paper

Quantity: 1

Fresh

Preserved Flower Box

Dried roses and grasses in a ceramic vessel

Quantity: 1

Preserved

Weekly Flower Subscription

Four-week plan, delivered every Tuesday

Quantity: 1

Subscription

Delivery and contact details

Delivery address

730 De Jager Burgs Apt. 303
Bothaburgh, FS 1843

Preferred delivery time

Morning window, between 9:00 and 12:00

Phone

034-797-2507

Email

info@lafleurdaulnay.com

Order notes

A short message for the recipient can be added at the next step. Our florists will prepare each item fresh on the day of delivery and include a care guide with every order.

Next step

Confirm your details and proceed to finalize the request. We will contact you to confirm the delivery window.

Order Support

Help with your floral order

Whether you need to adjust a delivery date, ask about a bouquet in your cart, or check on an order already placed, our studio team is here to help. Reach us by phone or email, and we will get back to you within one business day.

Phone

For urgent changes to a same-day delivery, call us directly. Our florists are at the workbench from 8am to 6pm, Monday through Saturday.

034-797-2507

Email

Send us a note about your cart or an existing order. Include your order number if you have one, and we will reply with details or a call if needed.

info@lafleurdaulnay.com

Response time

We aim to answer every message within one business day. Same-day delivery requests placed before 2pm are confirmed by phone within the hour.

Mon–Sat, 8am–6pm

Common questions about delivery areas, vase care, and substitutions are answered in our FAQ.

Read the FAQ

Ready to place your order?

Your bouquet is hand-tied only after you confirm, so every stem stays fresh until it reaches your door. We wrap each order in eco-friendly paper and include a care guide to keep the arrangement vibrant for days.

Need a change? Call us at 034-797-2507 and we will adjust your order before it goes to the florist.

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